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The Wellbeing Programme's Testimonial
“I have no hesitation in recommending Rachel and Sarah at The Wellbeing Programme. I was impressed initially by the flexibility of the training available; I had an immediate sense of this being a bespoke service. The training provided has transformed our team leaders into more confident, more capable and more effective managers. The benefits have been rapid and tangible:
• we were able to respond to increased client demands by training up existing staff as opposed to recruiting
• our staff retention rates have improved as our people recognise improved access to personal development
• our productivity has improved as our team leaders have had the confidence to tackle areas where improvement was necessary
• better motivated staff and a more open management style has led to more consistent quality standards.
I have continued to use the services of The Wellbeing Programme for all team members. Rachel and Sarah developed an
Induction Programme for all new and existing staff focusing on developing their assertiveness and negotiation skills
and building confidence dramatically in their ability to deal with difficult people and situations, ensuring staff made more
effective telephone calls and negotiated higher settlements of debt recovery.
I used The Wellbeing Programme in my role as Head of Practice Area, Commercial Recoveries at a Top 60 Law Firm and now
in my current role. I have recommended The Wellbeing Programme to other organisations, as I know they will provide
exceptional quality training, bespoke to your own particular training requirements. Rachel and Sarah have a relaxed,
informal style, which enables staff to be open and honest and truly develop their skills, whilst they are always very reliable
and professional at all times."
Jill Worthington- Cox, Head of Client Services, Close Credit Management
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